The Oil & Incense Shop operates as a dropshipping retailer. This means that, although products are listed and sold through our Website, we do not hold inventory directly. Instead, when you place an order with us, your purchase is fulfilled by third-party suppliers or manufacturers who will ship the product directly to you. As a result, delivery times, product availability, and customer service may vary depending on the third-party suppliers.

• Fulfilment and Shipping: Orders are processed and shipped directly from our third-party suppliers. Shipping times may vary based on supplier location, product availability, and delivery address. Estimated delivery times provided on the Website are based on typical shipping times but are not guaranteed. Delays or issues with delivery are beyond our control and we cannot be held liable for any delays, damages, or losses incurred during shipping.

• Customs and Import Duties: Depending on the delivery location, your order may be subject to customs duties, import taxes, and brokerage fees, which are not covered by us. Customers are responsible for any additional costs incurred due to customs clearance.

• Product Quality and Liability: Product quality, functionality, and any related guarantees are provided by the third-party suppliers. The Oil & Incense Shop does not manufacture or inspect products and cannot be held responsible for any issues related to product quality, defects, or suitability for a specific purpose. We strongly encourage you to review product descriptions and any associated instructions provided.

• Returns and Refunds: Returns and refunds are subject to the return policies of the third-party supplier, and we encourage customers to review these policies before placing an order. If you wish to return a product, please contact us, and we will guide you through the process. We do not directly handle returns or refunds, as they are processed by the supplier or manufacturer. However, we will do our best to assist you in resolving any issues that arise.