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Terms and Conditions

Effective Date: 18th October 2025

Welcome to The Oil & Incense Shop. The Oil & Incense Shop is a trading name of Explorer Trading LTD, a company registered in England and Wales under Company Number 16579270, with a registered office at 71-75 Shelton Street, Covent Garden, LONDON, WC2H 9JQ.

By using our website, [www.oilandincense.com] (the ‘website’), you agree to comply with and be bound by the following Terms & Conditions, including those additional policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all visitors, customers and users of the website and govern your use of the website and the purchase of products from us. Please read these Terms & Conditions carefully before relying on any information provided on the website or making any purchase. If you disagree with these Terms & Conditions or any part thereof, you must not use the website.

  • ‘We’, ‘us’ or ‘our’ refers to Explorer Trading LTD.
  • ‘You’ or ’your’ refers to the user or customer accessing the website and/or placing orders.
  • ‘Products’ refers to the goods available for purchase on the website.

To register on the website and/or place orders you, you must be at least 18 years old and legally capable of entering into a binding contract. By accessing or using this website and/or ordering goods from it you are deemed to have understood and accepted these Terms & Conditions.

By accessing or using the website, you agree to comply with the following Terms & Conditions regarding acceptable use, which are established to ensure the protection and security of the website and its users. You agree not to:

  • Engage in unlawful or fraudulent activities: You must not use the website to engage in any illegal activities, including but not limited to fraud, theft, or the distribution of harmful or unlawful content. You must also not violate any applicable laws or regulations in your jurisdiction.

  • Upload or transmit harmful content: You must not upload, post, or transmit any viruses, malware, spyware, or other harmful computer code, files, or programs designed to interrupt, damage, or limit the functionality of the website, or any software or hardware used in connection with the website.

  • Misuse the website’s services or interfere with others’ use: You must not attempt to disrupt or interfere with the normal operation of the website, including overloading the servers, bypassing security features, or attempting unauthorized access to any part of the website or its servers.

  • Engage in any form of spamming or unsolicited advertising: You must not send, distribute, or otherwise make available unsolicited emails, messages, or communications promoting products, services, or other content not authorised by us.

  • Provide inaccurate or misleading information: You must not provide any false, misleading, or deceptive information, including but not limited to false claims about products or services, customer reviews, or other representations made on the website.

  • Impersonate or misrepresent your affiliation: You must not impersonate another person or entity or misrepresent your relationship with any person or entity in a manner that may confuse or deceive other users of the website.

  • Engage in activities harmful to minors: You must not use the website in any way that exploits or harms minors or involves content that is harmful to minors, including the distribution or access to inappropriate material.

  • Harassment or abuse: You must not engage in any conduct that harasses, threatens, or otherwise violates the rights of other users, employees, or individuals associated with us.

We reserve the right to monitor, investigate, and take appropriate action against any conduct that violates these acceptable use Terms & Conditions. This may include, but is not limited to, suspension or termination of your access to the website and any legal action deemed necessary. If you encounter or become aware of any activity that violates these Terms & Conditions, please notify us immediately at: info@explorertrading.com.

We are a UK-based e-commerce store offering a range of oils, incense, candles, well-being and related products sourced from our suppliers. We do not manufacture, store or inspect the products sold on the website as they are dispatched directly from our suppliers.

We make every effort to ensure that product listings, descriptions, and images are accurate and up to date. However, we do not guarantee the availability of products or the accuracy of product descriptions, as they may be subject to change by the suppliers without notice. Therefore, we make no warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or suitability of the information and products provided.

We reserve the right to discontinue, modify, or change the products listed on the website at any time without prior notice. We will make reasonable efforts to inform customers of any significant changes that may affect their orders. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance.

You are responsible for ensuring that any product purchased from the website is suitable for its intended use. This includes, but is not limited to, verifying ingredients, materials, dimensions, and any applicable warnings or usage limitations prior to purchase and use. You must read and adhere strictly to any instructions, safety guidelines, or usage recommendations provided with the product or on the product listing. We accept no liability for any injury, loss, or damage arising from misuse, failure to follow instructions, or use of a product for purposes other than those intended. By purchasing from the website, you agree that you have reviewed the relevant product information and accept full responsibility for the use and application of the product(s) purchased.

The products sold on the website are intended for general wellness and personal use. They are not intended to diagnose, treat, cure, or prevent any medical conditions or diseases. The information provided on the website, including product descriptions and any associated content, is not intended as medical advice. By purchasing or using our products, you agree that you do so at your own risk. If you have a medical condition, any allergies or sensitivities, are pregnant, or taking medication, it is recommended that you consult with a healthcare professional before using any of our products, particularly those that are applied to the skin, inhaled, or burned (e.g. Essential Oils, Bath Bombs, Incense, etc). You should not rely solely on the information provided on the website for medical decisions. We disclaim any liability for any adverse effects, injury, or medical complications resulting from the use of our products.

All prices on the website are in GBP (£) and include applicable taxes unless otherwise stated. We reserve the right to adjust prices or offer discounts at our discretion. All payments are processed securely through third-party payment providers, and we do not store your payment details. You are responsible for ensuring that your payment details are accurate and up to date.

Products are subject to availability. If an item becomes unavailable after ordering, we will offer an alternative or a full refund. In the event of a pricing error, we will inform you and give you the option to proceed at the correct price or cancel the order.

Payment must be made in full at the time of ordering. We accept payment via major credit/debit cards and PayPal. When you place an order, you will receive an email confirmation of your order. This does not constitute our acceptance of your order. A contract is formed when you receive a shipping confirmation.

By placing an order, you agree that all information provided by you is accurate and complete. We reserve the right not to accept your order for a variety of reasons amongst which may be the following:

  • Non-availability of product from stock.
  • You not being able to fulfil the criteria set out in these Terms & Conditions.
  • Our being unable to obtain appropriate authorisation for your payment.
  • A pricing or identification error of the product or products.

As orders are processed and shipped directly from our suppliers, shipping times may vary based on supplier location, product availability, and delivery address. Estimated delivery times provided on the website are based on typical shipping times but are not guaranteed. We are not liable for delays caused by events outside our control, including customs checks, courier delays, or natural events. Orders may be delivered in separate packages if fulfilled by multiple suppliers.

Further details of delivery areas, shipping costs and methods, and estimated delivery timeframes can be found on the website Delivery Information page.

We handle Refunds & Returns in accordance with our Refunds & Returns Policy.

You are responsible for:

  • Ensuring your account details are accurate and up to date.
  • Maintaining the confidentiality of your login credentials.
  • Any activity under your account.

We reserve the right to suspend or terminate accounts for misuse or breach of these Terms & Conditions.

All content on the website, including text, images, logos, graphics, and product descriptions, are the property of Explorer Trading LTD or its content suppliers and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from the website without obtaining prior written consent from us.

We are committed to protecting your privacy and protect your data in accordance with UK GDPR. We process personal data in accordance with our Privacy Policy. We use cookies and tracking technologies, as outlined in our Cookie Policy.

The website may contain links to external websites. We have no control over the content, availability, or practices of third-party websites and are not responsible for their content or accuracy. Links to external websites do not imply endorsement or affiliation with us and/or Explorer Trading LTD. Accessing third-party websites is at your own risk.

  • General Disclaimer: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from or connected with your use of the website, products purchased from the website, or reliance on any information provided. This includes but is not limited to loss or damages related to profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, information, business interruption, or intangible losses, whether based in contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such loss or damages.

  • Limit of Liability: In the event that we are found to be liable for any loss or damage related to the use of the website or products, our liability shall be limited to the total amount paid by you for the product(s) that caused the issue, or the total amount paid by you for services provided under these Terms & Conditions in the past 12 months, whichever is lower.
  • Exclusions: Nothing in this clause shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer under UK law remain unaffected.
  • Liability for Third-Party Products or Services. Some products or services offered through our website are supplied by third-party providers. While we carefully select reputable suppliers, we act solely as the retailer and intermediary in these transactions. We remain responsible for your contract with us, including ensuring that products are delivered and conform to your rights under UK consumer law. However, our liability may be limited in cases where issues arise directly from the third-party supplier. If you experience any problems with third-party products or services, please contact us promptly so that we can assist you in resolving the matter.
  • Force Majeure: We shall not be liable for any delays or failures caused by events occurring which are beyond our reasonable control. This may include a variety of events such as acts of God, natural disasters, supply chain disruptions, government actions, lockouts, industrial action, disruption to the transport system, war, terrorism, pandemics and many other possible events which restrict or prevent our ability to fulfil our obligations.

You agree to indemnify, defend, and hold harmless Explorer Trading LTD, its directors, officers, employees, affiliates, agents, licensors, and suppliers, from and against any and all claims, demands, actions, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use or misuse of the website or our services.
  • Any breach by you of these Terms & Conditions.
  • Your violation of any applicable law or regulation, including but not limited to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • Any content or material submitted by you to the website.
  • Any transaction or dispute between you and a third-party, including but not limited to suppliers or customers, in relation to any products listed or sold through the website.
  • Any unauthorised processing or misuse of personal data where you act as a data controller or data processor, including any failure to obtain valid consent, provide appropriate notices, or implement adequate data protection measures in accordance with applicable data protection laws.

This indemnification obligation shall survive the termination of these Terms & Conditions and your use of the website.

These Terms & Conditions, together with our Privacy Policy, Refunds & Returns Policy, Delivery Information, and any other legal notices published by us on the website, constitute the entire agreement between you and Explorer Trading LTD in relation to your use of the website and the purchase of any products through it.

This agreement supersedes any and all prior or contemporaneous communications, whether oral or written, between you and us with respect to your use of the website and the services provided. No other terms or conditions shall apply to the supply of goods unless expressly agreed in writing and signed by an authorised representative of Explorer Trading LTD.

You acknowledge that you have not relied on any representation, statement, or promise made or given by or on behalf of Explorer Trading Ltd which is not set out in these Terms & Conditions. Nothing in this clause shall limit or exclude liability for fraud or fraudulent misrepresentation.

In the event that any provision of these Terms & Conditions is found to be unlawful, void or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if such modification is not possible, deemed deleted, without affecting the validity and enforceability of the remaining provisions.

You may terminate your use of our services at any time by ceasing to access or use the website and, where applicable, by closing your customer account.

We reserve the right to suspend or terminate your access to the website and/or services at any time, without prior notice, if:

  • You breach these Terms & Conditions or any applicable laws or regulations.
  • We are required to do so by law or a regulatory authority.
  • Your conduct causes harm or liability (actual or potential) to us, our suppliers, or other users.
  • We suspect fraudulent, abusive, or illegal activity, or any other conduct that violates the website acceptable use terms.

Upon termination, your right to use the website and our services will immediately cease. We may delete or disable access to any data associated with your account, except where we are required to retain it for legal or regulatory reasons. Termination does not affect any rights or obligations that have accrued prior to termination.

Any provisions of these Terms & Conditions, which by their nature should survive termination (including but not limited to payment obligations, disclaimers, indemnities, and limitations of liability) shall survive termination.

These Terms & Conditions and the use of the website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All notices shall be given to us, by email or by post to our addresses provided above.

We reserve the right to change these Terms & Conditions at any time, and it is your responsibility to check them periodically. Any changes will be posted on the website and your continued use of the website after any such changes are posted shall signify your agreement to and acceptance of any such changes.

If you have any questions about these Terms & Conditions, please feel free to contact us as follows:

Registered Office Address:

Explorer Trading LTD
71-75 Shelton Street,
Covent Garden,
LONDON, 
WC2H 9JQ.

Email: info@explorertrading.com

 

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