If you have changed your mind and no longer wish to have the item, you have a cooling-off period with the right to cancel your order for a refund providing you contact us within 14 days of receiving the item. Once you notify us of your intention to return an item, you then have up to an additional 14 days to actually return the item. The item will need to be returned to us in its original condition, with the order number and customer name clearly marked on the outer packaging. The value of the item will be credited to you within 14 days of us receiving the returned goods. Please note that the cost of return delivery will not be refunded in this case.

Certain products may not be eligible for returns, due to being perishable good or previously sealed items that are not suitable for return opened or unsealed due to health or hygiene reasons, such as opened essential oils, incense sticks, or diffusers once used.

We reserve the right to reduce the amount of money refunded due to diminished value for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.