Cookie Policy

Effective Date: 10^th November 2024

Welcome to The Oil & Incense Shop (“we,” “us,” or “our”). By using our website, [www.oilandincense.com] (the “Website”), you consent to our use of cookies in accordance with this policy. At The Oil & Incense Shop, we use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and offer personalised content. This Cookie Policy explains how we use cookies on our WooCommerce-powered Website, how we use the information collected, and how you can manage your cookie preferences. This policy applies to all visitors, customers, and users of our Website.

1. What Are Cookies?

Cookies are small text files that are placed on your device (e.g. computer, tablet, smartphone, etc.) when you visit a website. They help the website function and provide information to the website owner. Cookies can be used for a range of purposes, such as improving website functionality, remembering your preferences, and analysing website performance.

2. How We Use Cookies

We use cookies for the following purposes:

To improve user experience: Cookies help us remember your preferences and settings, such as language settings, so you don’t have to re-enter them each time you visit our Website. As such, they allow us to provide a more personalised shopping experience.

To maintain Website security: Cookies help ensure that our Website functions securely, particularly during transactions.

Ensure the Website works properly: Some cookies are essential for the functioning of our Website (e.g. shopping cart functionality, login features, etc.).

To analyse Website traffic: We use cookies to understand how our visitors use our Website, allowing us to make improvements to the layout, content, and features.

To personalise content and advertisements: Cookies allow us to tailor the Website content and ads to serve you more relevant advertisements based on your browsing habits.

To support Dropshipping Processes: For the dropshipping elements of our business, we may use cookies to integrate third-party services that assist with order fulfilment, tracking and delivery.

3. Types of Cookies We Use

We use different types of cookies on our Website:

Strictly Necessary Cookies: These cookies are essential for the basic functionality of our Website and cannot be disabled in our system. Without these cookies, certain services you have asked for (like shopping cart functionality) cannot be provided. They are typically set in response to actions made by you, such as setting your privacy preferences, logging in, or filling out forms. Examples of strictly necessary cookies:
- Session Cookies: These cookies are temporary and are deleted when you close your browser. They allow us to keep track of your actions on our Website within a single session.
- Authentication Cookies: These cookies ensure that you remain logged into your account while navigating the Website.

- WooCommerce Cart Cookies. These cookies store information about your shopping cart and checkout process, such as products added to your cart and your cart total.

Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and if visitors encounter any error messages. These cookies help us improve the performance of our Website. These cookies do not collect any information that could identify you personally. We use third-party analytics tools like Google Analytics to help us understand how visitors interact with the Website. For example, Google Analytics tracks the number of visitors to the Website, the pages viewed, and the length of time spent on the Website. These cookies do not collect personal data that can identify individual visitors. Examples of performance cookies:

- Google Analytics Cookies: These cookies track user interactions with the Website to generate statistical reports.

- WooCommerce Analytics Cookies: These cookies help us track sales and conversions on our store.

Functional Cookies: These cookies allow the Website to remember choices you make (such as your language preference or region) and provide enhanced, more personal features. These cookies are not essential but provide a better user experience. Examples of functionality cookies:

- Language Preference Cookies: To remember your language choice when browsing our Website.

- Location Cookies: These cookies help us provide region-specific offers or shipping options based on your location.

- Product Reminder Cookies: These cookies may remind you of items you added to your cart or wish list.

Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you based on your browsing habits and interests. They can also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are placed by third-party advertising networks, such as Google or social media platforms. We may use third-party advertising platforms like Google Ads and Facebook to serve you personalised ads. These cookies track your browsing activity across different websites and allow us to present you with tailored advertising based on your interests. Examples of advertising cookies:

- Google Ads Cookies: These cookies track user interactions with ads and measure ad performance.

- Facebook Pixel Cookies: Used to track user activity on our Website and enable targeted ads on Facebook.

- Affiliate Marketing Cookies: Used to track purchases made through affiliate links to ensure proper affiliate commission payment.

4. Third-Party Cookies

In addition to the cookies set by our Website, third-party service providers, such as Google Analytics, Facebook, and other advertising partners, may also set cookies on your device. These third-party cookies are used to collect information about your activities across various websites and online services. We do not have control over these cookies, and they are subject to the respective privacy policies of these third parties. For more information on third-party cookies, please review their privacy policies:

Google Analytics: Google Privacy Policy

Stripe: Stripe Privacy Policy

PayPal: PayPal Privacy Policy

Facebook/Meta: Facebook Privacy Policy

5. Managing and Controlling Cookies

You can control and manage cookies in the following ways:

Cookie Consent: Upon your first visit to our Website, you will be presented with a cookie consent banner. You can accept or reject cookies by clicking on the respective option.

Browser Settings: You can manage your cookie preferences through your browser settings. Most browsers allow you to view and delete cookies, block cookies, or set preferences for cookies.

To opt-out of Google Analytics tracking, you can install the Google Analytics Opt-Out Browser Add-On. You can opt-out of targeted advertising by visiting the following websites:

For more information on how to manage cookies in different browsers, visit the following links:

Google Chrome: How to Manage Cookies in Chrome
Mozilla Firefox: How to Manage Cookies in Firefox
Safari: How to Manage Cookies in Safari
Microsoft Edge: How to Manage Cookies in Edge

Please note that disabling or blocking cookies may affect your experience on our Website and limit the functionality of certain features, such as the ability to place items in your shopping cart or complete a purchase.

6. Consent to Cookies

By using our Website, you consent to our use of cookies as outlined in this policy. If you choose not to accept cookies, certain features of our Website may not function as expected, and you may experience a less personalised browsing experience.

7. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are using cookies.