Cookie Policy
Effective Date: 16th November 2025
Welcome to The Oil & Incense Shop. The Oil & Incense Shop is a trading name of Explorer Trading LTD, a company registered in England and Wales under Company Number 16579270, with a registered office at 71-75 Shelton Street, Covent Garden, LONDON, WC2H 9JQ.
This Cookie Policy describes how Explorer Trading LTD (‘we’, ‘us’ or ‘our’), uses cookies on our website [www.oilandincense.com] (the ‘website’), how we use the information collected, and how you can manage your cookie preferences. This Cookie Policy applies to all visitors, customers, and users of the website. Please review it regularly to stay informed about how we handle your data.
For more information about how we process your personal data and your rights, including how to lodge a complaint, please refer to our Privacy Policy.
What Are Cookies?
The website uses cookies and other related technologies (for convenience all technologies are referred to as ‘cookies’). Cookies are also placed by third parties we have engaged. They help the website function and provide information to the website owner. Cookies can be used for a range of purposes, such as improving website functionality, remembering your preferences, and analysing website performance.
How We Use Cookies
We use cookies for the following purposes:
- To improve the user experience: Cookies help us remember your preferences and settings, such as language settings, so you don’t have to re-enter them each time you visit the website. As such, they allow us to provide a more personalised shopping experience.
- To maintain the website security: Cookies help ensure that the website functions securely, particularly during transactions.
- Ensure the website works properly: Some cookies are essential for the functioning of the website (e.g. shopping cart functionality, login features, etc.).
- To analyse the website traffic: We use cookies to understand how our visitors use the website, allowing us to make improvements to the layout, content, and features.
- To personalise content and advertisements: Cookies allow us to tailor the website content and ads to serve you more relevant advertisements based on your browsing habits.
- To support order fulfilment processes: We may use cookies to integrate third-party services that assist with order fulfilment, tracking and delivery.
Types of Cookies We Use
We use different types of cookies on the website, including:
- Strictly Necessary / Essential Cookies: These cookies are essential for the website to function and cannot be switched off. They are used, for example, to make sure your transactions are secure, to enable you to log into the secure areas of your account, such as your order history and to add items to your basket. Blocking these cookies through your browser will mean that some parts of our website will not work.
- Preferences / Functional Cookies: These cookies store user preferences and enhance site features such as wishlists, forms, and saved carts. They allow the website to remember choices you make (such as your language preference or region) and provide enhanced, more personal features. These cookies are not essential but provide a better user experience.
- Statistics / Performance & Analytics Cookies: These cookies collect anonymous data about how visitors use the website, such as which pages are visited most often and if visitors encounter any error messages. They help us measure overall performance, improve your website experience and improve the design of our website.
- Marketing / Targeting Cookies: These cookies are used to deliver and measure ads, and to allow social sharing. They are used to deliver advertisements that are relevant to you based on your browsing habits and interests. They can also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are placed by third-party advertising networks, such as Google or social media platforms, and can track your browsing activity across different websites.
Third-Party Cookies
We work with several trusted third-parties to provide you with high quality goods and services. Anybody we work with is subject to stringent security and data protection assessments before we begin to do business with them and on an ongoing basis. In addition to the cookies set by the website, these third-party service providers may also set cookies on your device. These third-party cookies are used to collect information about your activities across various websites and online services. We do not have control over these cookies, and they are subject to the respective policies of these third-parties. For more information on third-party cookies, please go to the website of the relevant third-party:
- Google Analytics / Google Fonts / Google reCAPTCHA: Google Privacy & Terms
- Stripe: Cookie Policy
- Meta (Facebook): Cookies Policy
- Automattic (WooCommerce): Cookie Policy
- Elementor: Cookie Policy
- WordPress: Cookie Policy
- WhatsApp: Cookies
- Omnisend: Cookies
Managing Your Cookie Preferences
You can manage and control cookies in the following ways:
- Cookie Consent: Upon your first visit to the website, you will be presented with a cookie consent banner. You can accept or reject cookies by clicking on the respective option. You can change your cookie preferences at any time by clicking on the cookie settings icon at the bottom left of the page.
- Browser Settings: You can manage your cookie preferences through your browser settings. Most browsers allow you to view and delete cookies, block cookies, or set preferences for cookies.
To opt-out of Google Analytics tracking, you can install the Google Analytics Opt-Out Browser Add-On. You can opt-out of targeted advertising by visiting the following websites:
For more information on how to manage cookies in different browsers, visit the following links:
- Google Chrome: How to Manage Cookies in Chrome
- Mozilla Firefox: How to Manage Cookies in Firefox
- Safari: How to Manage Cookies in Safari
- Microsoft Edge: How to Manage Cookies in Edge
Please note that disabling or blocking cookies may affect your experience on the website and limit the functionality of certain features, such as the ability to place items in your shopping cart or complete a purchase.
Changes to this Cookie Policy
We reserve the right to modify this Cookie Policy at any time. We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of any significant changes by posting the new Cookie Policy on the website and updating the ‘Effective Date’ above. Continued use of the website following any updates to this Cookie Policy constitutes acceptance of the modified terms.
Contact Us
If you have any questions about this Cookie Policy or the cookies we use, please feel free to contact us:
Registered Office Address:
Explorer Trading LTD
71-75 Shelton Street,
Covent Garden,
LONDON,
WC2H 9JQ.
Email: info@explorertrading.com
